By Scarlett King


CES 2019 has come and gone, and left us with much to look forward to this year regarding artificial intelligence (AI). For those unfamiliar, The International Consumer Electronics Show (CES) is a yearly trade show organised by the Consumer Technology Association, showcasing the latest and greatest trends and innovations in tech. Here are some of the lessons learned in Las Vegas, and what lies ahead for AI in the year ahead and beyond.


AI in the Tourism Industry


This year’s show featured keynotes from some of the industry’s biggest innovators, including LG’s President and CTO, Dr. I.P. Park. However, it was the CLOi Guide Bot who joined Dr. Park onstage that stole the show. CLOi bots are being used in a variety of service settings to assist customers and perform simple tasks. The LG keynote included a video demonstrating some of CLOi’s current and potential capabilities, such as providing directions, managing reservations, enabling smart payments, and – perhaps most impressively – evaluating emotional climates. For now, though, CLOi’s skiils are utilised in a South Korean airport to assist travellers with basic queries.


CLOi isn’t the only AI-fuelled tech currently being piloted by the tourism industry. In fact, many of CLOi’s capabilities can be found amongst the AI-powered robot staff at Japan’s Henn na Hotel. Robots are everywhere from behind the front desk to inside the tanks in the aquarium. Each room is even equipped with its own CLOi-like robot concierge called TAPIA, which has the ability to recognise guests’ names and faces, control basic functions such as the room’s lights and temperature, and play Rock, Paper, Scissors.


AI-driven robots like CLOi and those employed at Henn na Hotel are just the beginning for the tourism industry. The vast amount of data involved in powering the tourism industry makes for an ideal partnership with the processing powers of AI. Expect to see more of this smart tech on your future holidays.


Smart Cities


CES shed some insight into where you might want to travel in the coming years, as much of this year’s focus was on the development of smart cities. It’s predicted that $34 billion will be spent on developing smart cities around the globe by 2020. This will all be made possible by the Internet of Things, 5G, and artificial intelligence.


Dubai is well ahead of the game. The UAE is working hard to establish themselves as the leader in smart tech through its plans to implement AI across every sector from education to health to energy to safety. In fact, the Dubai Police has introduced robotic officers into the force. The first edition of the world AI-show will take place in the city this April, and hopefully provide a solid blueprint for the cities looking to follow Dubai’s lead.


Using a Scorecard to Measure Innovation


It’s evident that many countries across the globe are eager to adopt new and emerging technologies. This was reinforced by one of the biggest revelations from the conference: CTA’s 2019 International Innovation Scorecard. CTA evaluated 61 countries on how well their domestic and international policies support growth of innovation. Some of the categories include policies regarding new technology, workforce conditions, entrepreneurial activity, and financial support for new developments. 16 countries earned the highest honour and were crowned Innovation Champions; the UK is among one of these.


The CTA scorecard evaluates digital transformation and innovation adoption on a macro level, but it’s very important for businesses to evaluate themselves at the micro level. Using Artificial Intelligence in Marketing contains a scorecard for companies to use for guidance and measurement when adopting AI in their own practices. The scorecard contains 10 categories of five goals each, with recommendations for improvement. Having clear targets, keeping track of your progress, and being honest with yourself about areas you can improve upon will help move you and your business towards positive innovation.


CES may be over for this year, but if it’s taught us anything, it’s that we have plenty to look forward to in the months ahead.